Frequently Asked Questions

Hopefully you will find what you are after on this page. If not, please e-mail us at canvas2u@telstra.com and we'll get back to you ASAP, alternatively, catch us on Facebook messenger.

 

 

Quality Canvas Material

We use quality white matte canvas that is specifically created for digital printing on large-format inkjets. A Museum grade canvas material printed using genuine HP Archival Inks and archival coating to protect your print. A fantastic choice for memorable & cherished photos and priceless family photos to display on our walls.

 

 

What type of borders do you offer?

We offer three different wrapping options to choose from. Mirror wrapping, Full Image wrapping and colour wrapping options.

Note: Wrapped Border must cover the entire canvas; if it doesn't, we will proceed with Mirror Gallery wrapping or Solid Colour Gallery. If you have concerns regarding border types for you canvas, please email us at canvas2u@telstra.com

 

 

Do Canvas Prints come ready to hang?

Our canvas prints are stretched around custom made frames, stapled with a hanging hook ready to hang on to your wall. Our standard frame depth is 3.1cm.

 

 

How do i know if my image is good quality?

Generally, an image of 3-5mb or hire resolution is sufficient enough and you can achieve that with most digital cameras, even your smartphone, depending on your camera or phone camera settings. If you are scanning an image or images, you need to at least set the'dpi' settings to 600dpi and ensure you wipe clean both the scanner & image to remove any possible dust and particles.

 

If you are concerned or need assistant with the quality of your image, email us at sales(at)canvas2u.com.au before placing your order.

 

Please give details of what stretched canvas size you would like your image enlarged to and we will advise if your image will work well. Make sure your image is of reasonable quality before you upload, as Canvas2u will not take responsibility for a poor print result as a result of a poor quality image.

 

 

What type of payment do you accept?

All payments are processed by PAYPAL, which is the safest method of online purchasing and we will never see any of your personal banking or credit card details. Also you do not require a PayPal account to pay with PayPal, you can click on 'don't have an account and pay with your credit card'.



Is there a phone number on your website, i can't find it?

We are a 100% online based business, by doing so, we are able to cut costs, respond to customer requests and speed up order delivery in timely manner. If agent, please message us on Facebook Messenger



How much is your Shipping?

Our price is inclusive of shipping, a flat rate of $8.30. For canvas prints measuring 100x50cm, please contact us to work out shipping. 



Do you offer other sizes?

Yes, we can custom make just about any size but our largest is 100x100cm. This offer is limited to pick-up only and is available on request.

 

 

How long do they take?

Upon receiving your payment, which can take up to three days, we will dispatch your order within 5 - 10 business days after payment. Delivery times will vary depending on location and factors beyond our control.

Any concerns about delivery times please feel free to email us at canvas2u@telstra.com



Do you Print and stretch canvas in Australia?

Absolutely, all our canvas products are printed and stretched here in Sunbury, 35 minutes drive outside Melbourne, Australia. Our frames are custom made using kiln dried and profiled Australian & New Zealand pine timber.

 


Can I use my own image?

Yes, we print images supplied by customers onto canvas and fine Art Paper.


Note:
 We do create designs for our customers at FEE! If you require special wall art designs, please get in-touch Today!